Frequently Asked Questions
What is LAMASAYA?
LAMASAYA is a wellness brand focused on thoughtfully selected products designed to bring more comfort, relaxation, and convenience into your everyday routine.
How long does shipping take?
Shipping times vary depending on your location and product availability. Once your order has been processed and shipped, you’ll receive tracking information so you can follow your delivery.
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. You can use the tracking link provided to follow your order’s progress.
Can I change or cancel my order?
If you need to make a change, contact us as soon as possible at support@lamasaya.com. We’ll do our best to help, but changes or cancellations may not be possible once an order has entered processing or shipped.
What is your return policy?
We offer a 30-day return policy. You have 30 days after receiving your item to request an eligible return. Please review our Return & Refund Policy for complete details.
What if my order arrives damaged or incorrect?
Please contact us as soon as possible at support@lamasaya.com with your order information and details about the issue. When appropriate, include photos so we can evaluate the problem and help make it right.
Are payments secure?
Yes. Payments are processed securely through our checkout. LAMASAYA does not directly store your complete credit card information.
How can I contact LAMASAYA?
For questions or support, email us at support@lamasaya.com.