Privacy policy
PRIVACY POLICY
Last updated: August 30, 2026
LAMASAYA operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). LAMASAYA is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
• Contact details, including your name, address, billing address, shipping address, phone number, and email address.
• Financial information, including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
• Account information, including your username, password, security questions, preferences, and settings.
• Transaction information, including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel, as well as your past transactions.
• Communications with us, including information you provide when contacting us, such as when sending a customer support inquiry.
• Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information, including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
PERSONAL INFORMATION SOURCES
We may collect personal information from the following sources:
• Directly from you, including when you create an account, visit or use the Services, communicate with us, place an order, or otherwise provide us with your personal information.
• Automatically through the Services, including from your device when you use our Services or visit our website, and through cookies and similar technologies.
• From our service providers, including when we engage them to provide technology or other services and they collect or process personal information on our behalf.
• From our partners or other third parties.
HOW WE USE YOUR PERSONAL INFORMATION
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services
We use your personal information to provide you with the Services, including to perform our contract with you, process payments, fulfill orders, remember your preferences and items you are interested in, send notifications related to your account or orders, process purchases, returns, exchanges, or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable reviews, and provide a customized shopping experience. This may include using your personal information to improve and tailor the Services.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or other permitted methods, and displaying advertisements for products or services on the Services or other websites, where permitted by applicable law.
Security and Fraud Prevention
We use your personal information to authenticate accounts, provide a secure payment and shopping experience, detect and investigate possible fraudulent, illegal, unsafe, or malicious activity, protect our customers and business, and secure the Services.
If you create an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password, or other access details with anyone else.
Communicating with You
We use your personal information to provide customer support, respond to questions and requests, communicate about orders and transactions, and maintain our business relationship with you.
Legal Reasons
We may use your personal information to comply with applicable laws and valid legal processes, respond to lawful requests from government or law enforcement authorities, participate in legal proceedings, and enforce or investigate potential violations of our terms or policies.
HOW WE DISCLOSE PERSONAL INFORMATION
In certain circumstances, we may disclose personal information to third parties for legitimate purposes and as permitted by applicable law. These circumstances may include:
• With Shopify, vendors, fulfillment providers, shipping providers, payment processors, customer-support providers, analytics providers, cloud-service providers, and other third parties that perform services on our behalf.
• With business and marketing partners that assist us with advertising or marketing, where permitted by applicable law.
• When you direct us, request that we disclose information, or otherwise consent to disclosure, such as when information must be provided to a shipping or fulfillment provider to complete your order.
• With affiliates or entities within our corporate group, where applicable.
• In connection with a business transaction, such as a merger, acquisition, restructuring, or bankruptcy.
• When necessary to comply with applicable legal obligations, respond to subpoenas, warrants, or other lawful requests, enforce our Terms of Service or other policies, or protect the Services, our rights, our customers, or others.
RELATIONSHIP WITH SHOPIFY
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.
Information you submit through the Services may be transmitted to and shared with Shopify and other service providers, including providers located in countries other than where you reside, in order to operate and improve the Services.
In addition, we may use Shopify features that incorporate information obtained from your interactions with our store, other merchants, and Shopify. In circumstances where Shopify independently determines how personal information is processed, Shopify is responsible for that processing, including responding to applicable requests regarding your privacy rights.
For additional information regarding Shopify’s privacy practices and how Shopify processes personal information, please review Shopify’s Consumer Privacy Policy and privacy resources.
THIRD-PARTY WEBSITES AND LINKS
The Services may contain links to websites or online platforms operated by third parties. If you follow links to websites not affiliated with or controlled by us, you should review their privacy policies, security practices, and terms and conditions.
We do not control and are not responsible for the privacy, security, availability, or content of third-party websites or services.
Information you voluntarily provide in public or semi-public areas, including third-party social networking platforms, may be visible to other users and may be used by third parties according to their own practices.
CHILDREN’S DATA
The Services are not intended for children, and we do not knowingly collect personal information from children under the age at which they may legally consent to the processing of their personal information in their jurisdiction.
If you are a parent or guardian and believe a child has provided personal information to us, please contact us using the information provided below so that you may request deletion where applicable.
We do not knowingly sell or share, as those terms may be defined under applicable privacy laws, personal information belonging to individuals under 16 years of age.
SECURITY AND RETENTION OF YOUR INFORMATION
We take reasonable measures designed to protect personal information. However, no security measures are perfect or impenetrable, and we cannot guarantee absolute security.
Information transmitted over the internet may not always be secure while in transit. We recommend that you do not use unsecured channels to send sensitive or confidential information.
How long we retain personal information depends on factors such as whether the information is needed to maintain your account, provide the Services, process transactions, comply with legal obligations, resolve disputes, prevent fraud, or enforce applicable contracts and policies.
YOUR RIGHTS AND CHOICES
Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances.
Right to Access / Know
You may have the right to request access to personal information we maintain about you.
Right to Delete
You may have the right to request deletion of personal information we maintain about you, subject to applicable exceptions.
Right to Correct
You may have the right to request correction of inaccurate personal information we maintain about you.
Right of Portability
You may have the right to receive a copy of certain personal information we maintain about you and, in some circumstances, request that it be transferred to a third party.
Right to Opt Out of Sale, Sharing, or Targeted Advertising
Depending on where you reside, you may have the right to opt out of certain uses of personal information that applicable law defines as a “sale,” “sharing,” or processing for targeted advertising.
Where applicable, privacy choices and opt-out mechanisms may be available through our website or Shopify’s privacy tools.
If you visit our website with a legally recognized Global Privacy Control opt-out preference signal enabled, the signal may be processed as an opt-out request where required by applicable law and supported by the Services.
Managing Communication Preferences
If you receive promotional emails from us, you may unsubscribe using the unsubscribe option included in those emails. Even after opting out of promotional communications, we may continue to send non-promotional communications, such as messages concerning your orders, account, transactions, or customer-service requests.
You may exercise applicable privacy rights through mechanisms provided on the Services or by contacting us using the information provided below.
We will not discriminate against you for exercising applicable privacy rights.
We may need to verify your identity before processing certain requests, as permitted or required by law. Where permitted, you may designate an authorized agent to submit a request on your behalf. We may require proof that the agent is authorized to act for you and may require you to verify your identity directly with us.
We will respond to valid requests within the time required by applicable law.
COMPLAINTS
If you have a complaint about how we process your personal information, please contact us using the information provided below.
Depending on where you live, you may have the right to appeal a decision concerning your privacy request or lodge a complaint with your applicable local or national data protection authority.
INTERNATIONAL TRANSFERS
We, Shopify, and our service providers may transfer, store, and process personal information outside the country in which you live.
Where applicable law requires safeguards for international transfers of personal information, appropriate recognized transfer mechanisms may be used, such as the European Commission’s Standard Contractual Clauses or applicable equivalent mechanisms.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices, Services, technology, or legal and regulatory requirements.
When appropriate, we will post the revised Privacy Policy on our website, update the “Last updated” date, and provide any additional notice required by applicable law.
CONTACT
If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise privacy rights that may be available to you, please contact us at:
LAMASAYA
Email: support@lamasaya.com
Website: lamasaya.com