Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (if applicable), and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@lamasaya.com. If your return is accepted, we will provide you with the appropriate return address and instructions on where and how to send your package. Please do not send items back without first requesting and receiving approval for a return.

Customers are responsible for return shipping costs unless the item is defective, damaged, incorrect, or otherwise required by applicable law.

You can always contact us with any return questions at support@lamasaya.com.

DAMAGES AND ISSUES

Please inspect your order upon arrival and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item. Please provide your order information and, when appropriate, photos or other details showing the issue so we can evaluate it and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain items may not be eligible for return for health, hygiene, or safety reasons if they have been used or opened. Please contact us at support@lamasaya.com if you have questions about whether your item is eligible for return.

Unfortunately, we cannot accept returns on gift cards or items marked as final sale, except where required by applicable law.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification, subject to applicable law. Your item must generally be returned in the same condition that you received it, unworn or unused, with tags (if applicable), and in its original packaging. You’ll also need the receipt or proof of purchase. Nothing in this policy limits any mandatory consumer rights that apply to your purchase.

REFUNDS

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@lamasaya.com.