Shipping & Delivery
At LAMASAYA, we’re committed to making your shopping experience as smooth and reliable as possible.
Order Processing
Orders typically require processing before shipment. Processing times may vary depending on product availability, order volume, and fulfillment location. Once your order has shipped, you’ll receive tracking information by email.
Shipping Times
Delivery times vary depending on your destination, shipping method, and carrier. Estimated delivery times shown during checkout or in your tracking information are estimates and may be affected by circumstances outside our control, including carrier delays, customs processing, weather, or holidays.
Tracking Your Order
Once tracking becomes available, we’ll send it to the email address associated with your order. Please allow some time for the carrier to update the tracking information after shipment.
International Orders
International orders may be subject to customs processing, duties, taxes, or other import charges depending on the destination country. Any applicable charges will be handled according to the information provided at checkout and applicable local requirements.
Incorrect Shipping Information
Please make sure your shipping address is complete and accurate before placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or shipped.
Lost, Delayed, or Damaged Packages
If you experience an issue with your delivery, contact us at support@lamasaya.com with your order information. We’ll review the situation and help determine the appropriate next steps.
Questions?
If you have questions about shipping or your order, contact us at support@lamasaya.com.